CAN I TRACK MY ORDER?

• You will receive an email with a tracking number as soon as your order is shipped. Please allow 48 hours for your order to be packed. This email will also include a link to the shipping provider’s website so you can follow the progress of your package.
• Any issues with your delivery please contact first the shipping provider and inform then of our tracking number as they are best suited to help you directly and will request to talk to the receiver for further information.
• If for some reason you do not receive an email, please email us at cheers@agavebymontiel.com and we will gladly provide your shipping and tracking information.

WHAT ARE THE RETURN/EXCHANGE POLICIES?

Returns & Exchanges

To make a return directly to us the following conditions apply:

• We only accept returns for purchases made from this website. 
• Items must be returned with all original tags and bottle lid seals still attached. 
• Items must be delivered to our warehouse - not a parcel shop or post office

How long can I think before submitting my return request?

• A return request must be submitted within 14 days of receipt of your items by e-mail to us, after this date you will have 14 days more to return the item to us.

How should I pack my return order? 

• We recommend re-using the original packaging and sealing it with packing tape. It's the sustainable way to go!

HOW DO I GET MY RETURN/EXCHANGE STARTED?

• Please visit your RETURN CENTER to initiate your return: 

Return address:
All returns should be sent to the Agave by Montiel ApS warehouse at:

Agave by Montiel ApS return

Multebaervej 5, 8471 Sabro, Denmark 

Is there anything else I should do?

• Please include a note in the package with your name, order number and if you wish to have a refund or exchange for a different item. The return cost is to be paid by the customer.

Can I use any delivery company?

• IMPORTANT: It does not matter which delivery company you send it back with - but you have to make sure they delivery to the end address above as we do not accept to pick-up returns from parcel shops with Hermes, GLS etc. or night delivery with DAO.

Do I pay shipping on my return or exchange?

• Due to the various complexities of international shipping we are not able to provide a return shipping label or cover the shipping cost for international returns.
• Agave by Montiel ApS is not responsible for lost return packages or costs associated with shipping back a return or exchange.

 

If you didn't get your question answered, please contact us. 
Feel free to reach out to our customer service team at cheers@agavebymontiel.com should you need clarification on our delivery and return policy.